Care Park Pty Ltd ABN 47 083 921 215 (Care Park, us, we, our) is bound by the Australian Privacy Principles (‘APPs’) in the Privacy Act 1988 (Cth) (‘Privacy Act’). We understand the importance of and are committed to, protecting your personal information. This Privacy Policy explains how we manage your personal information, including our obligations and your rights in respect of our dealings with your personal information.
Please take a moment to read our Privacy Policy as it describes what happens to your personal information (that is, information or an opinion about you, whether true or not, which identifies you or from which your identity is reasonably identifiable) that is collected from you and via our website at https://www.carepark.com.au (“Website”). By accessing Care Park’s Website and the use of the services provided, you consent to the collection and use of certain personal information as further described in this Privacy Policy.
Throughout this Privacy Policy, we refer to your “personal information”. Your name, phone number, date of birth and address are examples of personal information. References to “you” or “your” are references to Care Park’s customers.
Care Park will collect and hold your personal information in a fair and lawful manner, and not in an unreasonably intrusive way. Generally, our customers, as users of our car parking facilities, transact with us on an anonymous basis by purchasing a ticket or a pass and displaying the ticket or pass within their motor vehicle while using our facilities. Some customers enter into Monthly Parking Accounts with us.
We only collect personal information that is necessary for our functions and activities. For example, we may collect your contact details and vehicle details, including vehicle registration number, to resolve any queries you may have or to recover any outstanding damages and costs arising from an alleged failure to display a valid unexpired ticket or pass. For our Monthly Parking Accounts holders, we will collect billing details (including your name, address, contact phone numbers and, if agreed, credit card details), drivers licence and vehicle registration details.
Where it is reasonably practical to do so, we will collect your personal information directly from you. However, in certain cases, we may collect personal information from third parties, including from publically available sources.
We may collect the personal information you directly give us through some of the following means:
a) when you contact us on our Website or via email to make an inquiry;
b) while conducting customer satisfaction and market research surveys;
c) when administering any of our services; and
d) as otherwise required to manage Care Park’s business.
We may collect personal information automatically through some of the following means:
we may collect information about how you use our Website to assist us to provide you with more tailored services and to enable us to develop and improve our services;
we may collect information from the networks that you use to access our Website to help us develop and secure our services; and
we may use ‘cookies’ to store and sometimes track information about you, but only on an anonymous basis.
In general, we do not use or disclose your personal information for a purpose other than:
a) a purpose set out in this Privacy Policy;
b) a purpose you would reasonably expect;
c) a purpose required or permitted by law; or
d) a purpose otherwise disclosed to you to which you have consented.
We may disclose your personal information to third parties, for example to our professional advisors or contractors, or to the owners, their agents and or service providers, of the car park property that we provide our parking services to. For example, we may provide personal information about you to our service providers who assist us in providing our services or to implement direct debit transactions. These may include companies that assist Care Park with professional services (including but not limited to legal and auditing services) and information technology services,
Each of our advisors and contractors is bound by obligations of confidentiality.
We may also use and disclose your personal information we collect for a secondary purpose. A secondary purpose is one which is related to the primary purpose of collection. Some of the secondary purposes for which may collect your personal information include:
marketing our goods and services to you;
goods and services development;
customer and market research; and
to keep you informed of any changes to our business, goods and services or other offerings that may be of interest to you.
Where we disclose personal information to another party, we will require the third party to use the personal information only for the specific purposes for which we supply the information.
We will not use or disclose your personal information for any other purpose unless you have consented to that use or disclosure.
A cookie is a small text file stored in your computer’s memory or on your hard disk for a pre-defined period of time. Care Park may use cookies to identify specific machines in order to collect aggregate information on how visitors are experiencing this website. This information will help to better adapt this website to suit personal requirements. While cookies allow a computer to be identified, they do not permit any reference to a specific individual. For information on cookie settings of your internet browser, please refer to your browser’s manual.
As the internet is a global environment, using the internet to collect and process personal information necessarily involves the transmission of that information worldwide.
We do not disclose any of your personal information overseas.
You may contact our Privacy Officer to request access to the personal information that we hold about you and/or to make corrections to that information, at any time. We request that you provide us with as much detail as you can about the particular information you seek, in order to help us retrieve it. On the rare occasions when we refuse access, we will provide you with a written notice stating our reasons for refusing access. In certain circumstances, we may not be required by law to provide you with access or to correct your personal information. If that is the case, we will give you our reasons for that decision. We may seek to recover from you reasonable costs incurred for providing you with access to any of the personal information about you held by us.
We take reasonable steps to make sure that the personal information we collect, use and disclose is accurate, complete and up to date.
Cark Park maintains appropriate physical, procedural and technical security for its offices and information storage facilities so as to prevent any loss, misuse, unauthorized access, disclosure, or modification of personal information. This protection applies in relation to information stored in both electronic and hard copy form. This also applies to the disposal of personal information.
Cark Park further protects personal information by restricting access to personal information to those who need access to do their job.
We may use your personal information, including your contact details, to provide you with information about products and services, including those of third parties, which we consider may be of interest to you. We may also provide your details to other organizations for specific marketing purposes.
You may opt out at any time if you no longer wish to receive marketing information. In order to do so, simply send us an email to enquiries@carepark.com.au requesting that we no longer send marketing materials to you or disclose your information to other organizations for marketing purposes. You can also make this request by “unsubscribing” from email marketing messages.
If you have any questions, concerns or complaints about this Privacy Policy, or how we handle your personal information, please email our Privacy Officer at enquiries@carepark.com.au or write to
Privacy Officer
Care Park Pty Ltd
(PO Box 3090
SOUTH MELBOURNE VIC 3205)
Tel: +61 3 9682 1733
Fax: +61 3 9682 1766
Email: enquiries@carepark.com.au
Once a complaint has been lodged, the Privacy Officer will respond to you as soon as possible.
You may also lodge a complaint with the Office of the Australian Information Commissioner by telephone: 1300 363 992 or email: enquiries@oaici.gov.au.
We reserve the right to change the terms of this Privacy Policy from time to time, without notice to you. An up-to-date copy of our Privacy Policy is available at https://www.carepark.com.au.
The last update to this document was 28 August 2014.
Effective Date: 13 November 2024
This Privacy Policy describes how Care Park Pty Ltd (“we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you use the Care Park app (the “App”). By using the App, you consent to the practices described in this policy.
We collect personal information in the following ways:
We collect and use your information to:
We use your personal information to provide you with the services you expect, as well as to improve your experience with Care Park. Below are the key ways we use the information we collect:
To manage your parking reservations, we use your information to confirm bookings, send reminders, and ensure a smooth parking experience. We also share limited vehicle information, such as license plate numbers, with authorized enforcement providers to confirm the paid status of parking sessions. This information is shared strictly for enforcement purposes, ensuring that only relevant data is disclosed to verify payments.
Payment processing is handled securely by our trusted third-party provider. We do not share your payment details with enforcement agencies or any other unauthorized parties, ensuring your financial information remains confidential.
Occasionally, we may use your contact details to send you updates on new services, promotions, or improvements to our app. You will always have the option to opt-out of such communications at any time, giving you full control over the information we send you.
In certain circumstances, we may obtain vehicle details, such as the registered owner’s name and address, from your state’s transport authority. This data is strictly used to contact you regarding a specific Parking Breach Notice. We use this information solely to determine whether enforcement action is needed and to initiate proceedings if applicable. We are prohibited from using this information for any other purpose and ensure it is used in compliance with the relevant legal requirements.
Your information may be shared with trusted third parties only in these instances:
We do not disclose your information to any specific enforcement companies and limit shared data to non-payment details necessary for session enforcement.
We retain personal information only as long as necessary to fulfill the purposes set out in this policy or as required by law. Transaction records are stored in an aggregate form for reporting purposes, ensuring that individual parker details are not included in this data. This allows us to analyse service performance while respecting your privacy.
User data is kept while you maintain an active account with us, helping to provide you with a seamless experience and access to your transaction history. If your account becomes inactive or you request account deletion, we will securely erase or de-identify your personal data, unless retention is required for legal or regulatory purposes.
You may request the deletion of your personal data at any time. In cases where certain information must be retained to comply with legal obligations, we will limit access to it and archive it securely until it can be deleted.
We are committed to protecting your personal information from misuse, interference, unauthorized access, loss, modification, or disclosure. To achieve this, we apply comprehensive security measures, including encryption, secure servers, firewalls, and multi-layered access controls. Our security protocols are designed to protect your data from cyber threats, unauthorized alterations, and other potential vulnerabilities.
Personal information is generally stored electronically in secure systems, data centres, or cloud servers managed either by us or by our trusted service providers, who adhere to strict data protection standards. We regularly review and update our security practices to respond to new technologies and emerging threats, ensuring your information remains safeguarded.
Personal information is retained only as long as needed to fulfill the purposes for which it was collected, or as required by law. When it is no longer necessary, we will securely erase, de-identify, or archive the data in line with our retention policies.
You have the right to access, correct, or delete your personal information that we hold. If you would like to make any changes or obtain a copy of your information, please contact us directly. We will verify your identity to ensure the security of your data and aim to respond to your request within 30 days.
However, there are certain circumstances where we may not be able to provide you with full access to your personal information. This includes cases where the information relates to anticipated legal proceedings or where disclosing the information could reveal commercially sensitive details. In such cases, we will inform you of the limitations on access in line with legal or business obligations.
The App is intended for use by parkers only, and we do not knowingly collect data from children.
The App is designed primarily for use with Australian car parks, though it may be available for download internationally. Users outside Australia should be aware that all data processing follows Australian privacy standards.
If you have questions, concerns, or complaints regarding this Privacy Policy, please contact us at:
Care Park Pty Ltd
Email: customerservice@carepark.com.au
We will respond to complaints within a reasonable timeframe, usually within 30 days.
We may update this policy periodically. Any changes will be posted within the App, and we encourage you to review the policy regularly.