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Our brand-new app is currently available on:
More locations are on the way, so stay tuned for updates!
Our brand-new app is currently available on:
More locations are on the way, so stay tuned for updates!
Care Park, a leader in parking management, has undertaken a significant digital transformation, replacing its outdated, manual infringement processing with an advanced automated system.
For years, Care Park’s administrative team managed parking fines using a fragmented and labour-intensive approach, relying on spreadsheets and an aging, unintegrated Lotus Notes back-office system. At the same time, the company had successfully implemented an automated infringement management system for the National Capital Authority in Canberra through its collaboration with Billing Bureau.
Recognising the efficiency and effectiveness of this solution, Care Park CEO Paul Feltrin questioned why the company had not adopted the same system across all its sites. His vision—Integrate and Automate to Eliminate manual processes—set the course for change.
That vision is now a reality. Care Park has transitioned to Billing Bureau’s GenexIMS platform, a single cloud-hosted solution that seamlessly integrates with all systems in the parking enforcement ecosystem. The adoption of this technology has streamlined the entire lifecycle of unpaid infringements, from issuance to payment recovery, enhancing both operational efficiency and customer experience.
Customers now enjoy a more intuitive, self-service portal to manage fines, while Care Park’s internal teams benefit from accurate, automated processing—driving higher revenue collection and reducing administrative burden.
Through this digital transformation, Care Park has not only modernised its infringement management processes but has also reinforced its commitment to delivering seamless, efficient, and customer-focused parking solutions. By leveraging innovative digital solutions, the company continues to enhance its services, improve customer satisfaction, and drive stronger business outcomes.
In another exciting leap forward in digital innovation, Care Park has unveiled its brand-new mobile app—bringing added convenience and control straight to customers’ fingertips.
Designed to complement Care Park’s ongoing digital transformation, the app introduces stop/start session parking, pre-booking functionality, and seamless payment options—all in one streamlined platform. Whether users are commuting, attending an event, or running errands, the app makes it easier than ever to manage their parking on the go.
Together, the rollout of the GenexIMS infringement management platform and the launch of the Care Park mobile app represent a bold leap forward in Care Park’s digital transformation journey. These innovations not only modernise back-end operations but also enhance the customer experience at every touchpoint. By embracing smart technology, Care Park is streamlining processes, increasing transparency, and delivering greater convenience for users—cementing its reputation as a market leader committed to future-focused solutions in the parking industry.