If a Payment Notice has been issued to you and you consider there is a basis upon which it should be reconsidered, you may apply to have it reviewed under Care Park’s disputes process. To facilitate a fair and speedy resolution of disputes, the following guidelines are applied:
Your Application for Review must be submitted using the online form located ->here<-.
Care Park staff are are unable to initiate the review process by telephone.
You have 21 days from the date of issue of the Payment Notice (or from the date of Care Park’s first reminder letter) to lodge an Application for Review.
Not the driver?
You may either pay the Payment Notice and ask the driver to reimburse you or alternatively, complete and return a Statutory Declaration Nomination of Driver Form (available from the Care Park website) stating that you were not the driver of the vehicle at the relevant time and identifying the name and address of the person who was driving. You are not compelled by law to make such a declaration, but if you fail to do so we have the right to seek a Court order compelling you to personally attend Court for examination for the purpose of identifying the driver.
What should be included with the Application for Review?
You must tell us the Payment Notice number or the vehicle registration number. Please include all relevant information and documents available. This may include:
- Original pay and display parking ticket or receipt (or a certified copy)
- Photographs and diagrams
- Statutory declarations from witnesses
What happens next and how long does it take?
The Disputes Officer will consider the Application for Review and may:
- Request further information or make further inquiries
- Waive the Payment Notice or
- Confirm that the Payment Notice stands.
Care Park reserves the right to not investigate a complaint that is abusive or offensive. To ensure your Application for Review results in a fair and speedy resolution, you are asked to show a genuine willingness to resolve your complaint by dealing with Care Park in a reasonable and co-operative manner.
You will be notified in writing of the decision of the Disputes Officer.
Most Applications for Review are finalised within 14 days, although some may take longer, particularly where further information is required. However, no legal action will be instituted until the Application is determined.
What if my appeal is unsuccessful?
If the Payment Notice stands after the Disputes Officer has considered your Application for Review, you have two options:
1. Pay the Payment Notice and the matter is settled; or
2. Await service of legal proceedings and defend those proceedings in Court.
As part of the Care Park complaint handling procedure, you are asked to submit personal information about your
complaint. This information is required to enable assessment and investigation and to enable Care Park to make a
decision. Supply of this information by you is voluntary. However, failure to provide the information in whole or part, may
mean that Care Park is unable to thoroughly assess you application.
Need further information?
☞ Visit paymentnotices.com.au
☞ Call: 1300 760 544 or
☞ Contact a legal practitioner of your choice.