- Helping is all in a day's work at Care Park - 10 Apr 2013
Helping is all in a day's work at Care Park
Care Park's Mackay airport staff continue to be praised for making customers' experiences a happy one when they arrive in Mackay.
Care Park's Mackay manager Mallory Ford says there were two circumstances recently where staff went over-and-beyond the call of duty to help people who had recently arrived in Mackay to get them along their way.
In the first instance, a lady parked at Mackay airport but got her car stuck when she was leaving after picking up her friends who had arrived from New South Wales.
She wrote: "I am writing to compliment you on three of your staff who I believe are true assets to your company (NOTE: Two staff were Mackay airport staff and Sharelle was our Care Park staffer involved).
"Recently, I went to Mackay airport to pick up some friends from New South Wales, who were visiting Mackay for the first time. On our departure I was involved in a silly incident where I managed to get my car stuck. I was quite distressed about the situation, however all your staff members were very kind and assisted me in getting my car out of the situation.
"… All helped with a smile on their face and were incredibly kind … not once did a negative comment come from any of them and by the end they all had brought a big smile to my face.
"For my visiting friends, their first impression of Mackay was so positive due to your staff members' willingness to help in such an amazing way.
"Congratulatons on having such wonderful staff. They really are assets to your company … they really did make my day and I really appreciated everything they did to assist me that afternoon.
In another situation at the airport, Mackay Airport Customer Service Officer Rebecca Sheehan wrote to Care Park to share the story of five grateful Romanian visitors who were helped by a Care Park staffer.
"There were five young passengers who were here from Romania who were wanting to travel to Airlie Beach. As they couldn't understand English very well and were having trouble reading time tables and things, they said they asked Jean (Care Park's staffer) for assistance and she was more than happy to help.
"She had explained to them that a taxi to Airlie Beach would be over $300. She also explained a cheaper option would be for them to catch a bus, however the bus didn't leave till 1800. Jean then left them to let them decide what they were going to do.
"While they were deciding Jean took it upon herself to go check with the car rentals to see if there was a cheaper option and ended up finding them a hire car from Hertz for $85. One of the girls came up to tell me about the exceptional service she had received and in her words that ‘Jean is an Angel'."