Privacy policy
Care Park Pty Ltd ABN 47 083 921 215 (Care Park) is committed to respecting the privacy of personal information. This policy sets out our personal information management practices in relation to our clients and patrons. It covers the following areas:
- Compliance with the National Privacy Principles
- Personal information collected
- Use and disclosure of personal information
- Accessing and updating your personal information
- Security of personal information
- Contact details
Throughout this policy, we refer to your “personal information” which means information which identifies you as an individual or from which your identity can be reasonably ascertained. Your name and address are examples of personal information.
References to “us”, “we” and “our” are references to Care Park and references to “you” or “your” are references to Care Park’s clients and patrons.
Compliance with the National Privacy Principles (NPPs)
Care Park complies with the NPPs under the Privacy Act 1988 any other applicable laws to protect your privacy.
Personal information collected
Generally, our patrons, as users of our car parking facilities, transact with us on an anonymous basis by purchasing a ticket or a pass and displaying the ticket or pass within their motor vehicle while using our facilities. Some customers enter into Monthly Parking Accounts with us.
We only collect personal information that is necessary for our functions and activities. For example, we may collect your contact details and vehicle details, including vehicle registration number, to resolve any queries you may have or to recover any outstanding damages and costs arising from an alleged failure to display a valid unexpired ticket or pass. For our Monthly Parking Account holders, we will collect billing details (name, address, contact phone numbers and, if agreed, credit card details), driver’s licence and vehicle registration details.
Generally, we try to collect personal information directly from you, however there are certain situations in which we may collect personal information about you from someone else. In either case, we will take reasonable steps to ensure that you are aware of the purposes for which the information is collected. For example, in the event of alleged unpaid damages and/or costs we may collect vehicle ownership details from the relevant registration authority upon obtaining a court order authorising the disclosure of such information to us by that registration authority.
Use and disclosure of personal information
We will generally use and disclose your personal information for purposes related to the main purpose for which the information was collected, or where you have consented to the use or disclosure. For example, we may provide personal information about you to our service providers who assist us in providing our services, or to implement direct debit transactions. These may include companies that assist Care Park with professional services (including legal and auditing services) and information technology services.
We may otherwise use or disclose your personal information where required or authorised by law, which may include emergency situations and assisting law enforcement agencies.
Accessing and updating your personal information
If you need to access or correct any personal information we hold about you, please contact us using the “Contact Details” set out below. We request that you provide us with as much detail as you can about the particular information you seek, in order to help us retrieve it. An access fee may be charged to cover our costs of providing that information to you. In certain circumstances, we may not be required by law to provide you with access or to correct your personal information. If that is the case, we will give you our reasons for that decision.
We take reasonable steps to make sure that the personal information we collect, use and disclose is accurate, complete and up-to-date.
Security of personal information
We take reasonable steps to protect all of the personal information we hold from misuse and loss and from unauthorised access, modification or disclosure. This protection applies in relation to information stored in both electronic and hard copy form.
Contact details
If you have any questions or feedback about privacy, or wish to make a complaint about the way in which we have handled your personal information, please write to:
The Privacy Officer
Care Park Pty Ltd
P O Box 3090
SOUTH MELBOURNE VIC 3205