Northern Territory
If a Payment Notice has been issued to you and you consider there is a basis upon which it should be reconsidered, you may apply to have it reviewed under Care Park’s disputes process. To facilitate a fair and speedy resolution of disputes, the following guidelines are applied:
Your Application for Review must be in writing, preferably on the prescribed form. Care Park staff are unable to initiate the review process by telephone. You have 21 days from the date of issue of the Payment Notice (or from the date of our first reminder letter) to lodge an Application for Review by post to:
Disputes Officer
Care Park Pty Ltd
P O Box 191
SOUTH MELBOURNE VIC 3205
or by facsimile to 1300 011 999.
What should be included with the Application for Review?
You must tell us the Payment Notice number or the vehicle registration number. Please include all relevant information and documents available. This may include:
- original pay and display parking ticket or receipt (or a certified copy)
- photographs and diagrams
- statutory declarations from witnesses.
Remember it is a criminal offence to provide a false declaration. Where Care Park has evidence that indicates the content of a statutory declaration is untrue, it is company policy to refer the matter to police for investigation and prosecution.
What happens next and how long does it take?
The Disputes Officer will consider the Application for Review and may:
- Request further information or make further inquiries
- waive the Payment Notice or
- Confirm that the Payment Notice stands.
You will be notified in writing of the decision of the Disputes Officer.
Most Applications for Review are finalised within 14 days, although some may take longer, particularly where further information is required. However, no legal action will be instituted until the Application is determined and you are notified of the outcome. If you decide to pay the Notice before the appeal is decided, no refund will be made, regardless of the result of your appeal.
What if my appeal is unsuccessful?
If the Payment Notice stands after the Disputes Officer has considered your Application for Review, you have two options:
1. Pay the Payment Notice and the matter is settled; or
2. Await service of legal proceedings and defend those proceedings in Court.