To ensure Care Park customers get the most from their parking at one of the almost 500 car parks we manage, we provide the answers to some of your most frequently asked questions.
Care Park values our customers. We want to ensure your parking with us is a convenient one – after all we know your chosen experience starts and ends with the parking of your car.
Book Online
Here are answers and quick links to your most frequently asked questions:
Which Care Parks can I book online?
We have a number of carparks that accommodate online bookings. Please visit Book Now for more information.
- Enjoy more parking savings with exclusive discounts only available on-line.
- Experience the convenience with no more lining up to pay.
- Need more information contact us at careassist@carepark.com.au
Care Park App
Your Parking, Online, Anytime
The Care Park App allows you to search, navigate, access and pay for parking all from your smartphone!
Make finding a Care Park easier – saving you time and money.
more faqs
How do I find the closest Care Park to my destination?
To find your nearest Care Park location, please visit Find a Care Park or download the Care Park App.
Where can I find the height clearance at a particular Care Park?
To find the height clearance at any one of our Care Park locations, please visit Find a Care Park for further information or download the Care Park App..
What payment methods do you accept?
To confirm what method of payment is accepted at any one of our Care Park locations, please visit Find a Care Park for further information or download the Care Park App..
Can I get a receipt for parking?
As part of one of our environmental initiatives, Care Park limits the amount of paper printed from our sites.
There are still two ways however, in which you may obtain a receipt for parking. They are as follows:
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- Press the ‘Receipt’ button located on our Pay Station prior to making payment.
- Please visit Request a Receipt to request an electronic version.
What happens if I have lost my parking ticket?
If you have lost your parking ticket, you can request a Lost Ticket by pressing the Lost Ticket button at any Pay Station.
Alternatively, you contact our 24-hour Care Assist team for assistance by pressing the intercom.
Note that a Lost Ticket Fee may be charged where we cannot determine your length of stay.
How do I get a refund?
If you believe you have been incorrectly charged, please visit Request a Refund for further information.
How do I report a fault?
To report a fault at any one of our locations, please visit Report a Fault.