COLLECTION OF PERSONAL INFORMATION
Care Park will collect and hold your personal information in a fair and lawful manner, and not in an unreasonably intrusive way. Generally, our customers, as users of our car parking facilities, transact with us on an anonymous basis by purchasing a ticket or a pass and displaying the ticket or pass within their motor vehicle while using our facilities. Some customers enter into Monthly Parking Accounts with us.
We only collect personal information that is necessary for our functions and activities. For example, we may collect your contact details and vehicle details, including vehicle registration number, to resolve any queries you may have or to recover any outstanding damages and costs arising from an alleged failure to display a valid unexpired ticket or pass. For our Monthly Parking Accounts holders, we will collect billing details (including your name, address, contact phone numbers and, if agreed, credit card details), drivers licence and vehicle registration details.
Where it is reasonably practical to do so, we will collect your personal information directly from you. However, in certain cases we may collect personal information from third parties, including from publically available sources.
We may collect the personal information you directly give us through some of the following means:
a) when you contact us on our Website or via email to make an enquiry;
b) while conducting customer satisfaction and market research surveys;
c) when administering any of our services; and
d) as otherwise required to manage Care Park’s business.
We may collect personal information automatically through some of the following means:
- we may collect information about how you use our Website to assist us to provide you with more tailored services and to enable us to develop and improve our services;
- we may collect information from the networks that you use to access our Website to help us develop and secure our services; and
- we may use ‘cookies’ to store and sometimes track information about you, but only on an anonymous basis.
USE AND DISCLOSURE OF PERSONAL INFORMATION
In general, we do not use or disclose your personal information for a purpose other than:
- a purpose you would reasonably expect;
- a purpose required or permitted by law; or
- a purpose otherwise disclosed to you to which you have consented.
We may disclose your personal information to third parties, for example to our professional advisors or contractors, or to the owners, their agents and or service providers, of the car park property that we provide our parking services to . For example, we may provide personal information about you to our service providers who assist us in providing our services, or to implement direct debit transactions. These may include companies that assist Care Park with professional services (including but not limited to legal and auditing services) and information technology services,
Each of our advisors and contractors is bound by obligations of confidentiality.
We may also use and disclose your personal information we collect for a secondary purpose. A secondary purpose is one which is related to the primary purpose of collection. Some of the secondary purposes for which may collect your personal information include:
- marketing our goods and services to you;
- goods and services development;
- customer and market research; and
- to keep you informed of any changes to our business, goods and services or other offerings that may be of interest to you.
Where we disclose personal information to another party, we will require the third party to use the personal information only for the specific purposes for which we supply the information.
We will not use or disclose your personal information for any other purpose unless you have consented to that use or disclosure.
OVERSEAS TRANSFERS OF PERSONAL INFORMATION
As the internet is a global environment, using the internet to collect and process personal information necessarily involves the transmission of that information worldwide.
We do not disclose any of your personal information overseas.
ACCESSING AND CORRECTING YOUR PERSONAL INFORMATION
You may contact our Privacy Officer to request access to the personal information that we hold about you and/or to make corrections to that information, at any time. We request that you provide us with as much detail as you can about the particular information you seek, in order to help us retrieve it. On the rare occasions when we refuse access, we will provide you with a written notice stating our reasons for refusing access. In certain circumstances, we may not be required by law to provide you with access or to correct your personal information. If that is the case, we will give you our reasons for that decision. We may seek to recover from you reasonable costs incurred for providing you with access to any of the personal information about you held by us.
We take reasonable steps to make sure that the personal information we collect, use and disclose is accurate, complete and up to date.
PROTECTION OF PERSONAL INFORMATION
Cark Park maintains appropriate physical, procedural and technical security for its offices and information storage facilities so as to prevent any loss, misuse, unauthorized access, disclosure, or modification of personal information. This protection applies in relation to information stored in both electronic and hard copy form. This also applies to disposal of personal information.
Cark Park further protects personal information by restricting access to personal information to those who need access to do their job.
We may use your personal information, including your contact details, to provide you with information about products and services, including those of third parties, which we consider may be of interest to you. We may also provide your details to other organisations for specific marketing purposes.
You may opt out at any time if you no longer wish to receive marketing information. In order to do so, simply send us an email to firstname.lastname@example.org requesting that we no longer send marketing materials to you or disclose your information to other organisations for marketing purposes. You can also make this request by “unsubscribing” from email marketing messages.
RESOLVING YOUR PERSONAL INFORMATION QUESTIONS
Care Park Pty Ltd
Level 5, 370 St Kilda Road
MELBOURNE VIC 3004
(PO Box 3090
SOUTH MELBOURNE VIC 3205)
Tel: 9682 1733
Fax: 9682 1766
Once a complaint has been lodged, the Privacy Officer will respond to you as soon as possible.
You may also lodge a complaint with the Office of the Australian Information Commissioner by telephone: 1300 363 992 or email: email@example.com.
The last update to this document was 28 August 2014.
STORAGE AND PROTECTION OF PERSONAL INFORMATION
We may record and store personal information which we collect from you. Where we do so, we take all reasonable steps to keep your personal information secure from unauthorised access, modification or disclosure; and to prevent misuse or loss of the same. However, we do not promise that your personal information cannot be accessed by an unauthorised person (e.g. a hacker) or that unauthorised disclosures will not occur.ACCESS TO, ACCURACY OF AND UPDATING YOUR PERSONAL INFORMATION
If you are able to establish that any of your personal information which has been stored and recorded by us is not accurate, complete or up-to-date, then you should notify us using the “contact details” below and we will take all reasonable steps to correct the information so that it is accurate, complete and up-to-date.
If you need to access any personal information we hold about you, please contact us using the “contact details” section set out below. The information you seek will be provided unless your request is frivolous or vexatious; release of the personal information would prejudice our legal rights; or we have legal grounds to deny your request.
Please note an access fee may be charged to cover our costs of providing requested information to you in accordance with the Privacy Act 1993.CROSS-BORDER TRANSFER OF PERSONAL INFORMATION
Your personal information may be transferred to affiliated Care Park companies in other countries, such as Australia, for processing, support, storage and other necessary activities. These countries may have different personal data protection rules than in New Zealand. If we transfer your information outside of New Zealand in this way, we will take reasonable steps to ensure that your privacy continues to be protected in a manner which is consistent with New Zealand privacy law.USE OF ‘COOKIES’
A cookie is a small piece of data sent from a website and stored in a user’s web browser while the user is browsing that website. Every time the user loads the website, the browser sends the cookie back to the server to notify the website of the user’s previous activity. We may send cookies to your computer (‘computer’ includes desktop computers, laptops, tablets, phones and other electronic devices with the capability of browsing the web) while you are accessing the Care Park website.
If you have any questions or feedback about privacy, please write to:The Privacy Officer
8 Lorne Street